At ZKOI Kids, we take pride in crafting gentle, premium garments for your children. If you are not completely satisfied with your purchase, we are here to assist you.

Return Window

You may return eligible items within 30 days from the date your package was delivered.

Eligibility Criteria

To be eligible for a return or exchange, items must meet the following conditions:

• Condition: Items must be unworn, unwashed, undamaged, and unaltered.
• Tags & Packaging: All original tags and original packaging must be intact.
• Final Sale Items: Items marked as "Final Sale", clearance items, or promotional gift items are non-returnable and non-refundable.

How to Initiate a Return

1. Email our support team at hello@zkoikids.com with your order number and the reason for the return.
2. Once approved, you will receive a return authorization and return address details.
3. Package your item securely and ship it back using a trackable shipping service.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or order error on our part.

Refunds & Store Credit

• Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval status of your refund.
• Processing: Approved refunds will be issued to your original method of payment within 5 to 7 business days.
• Shipping Fees: Original shipping charges are non-refundable.

Exchanges

If you need a different size or color, the fastest method is to initiate a return for your existing item and place a new order on our online store.

Damaged or Defective Items

If you receive an item that is defective or damaged during transit, please contact us within 5 days of delivery at hello@zkoikids.com with photos of the damaged item and packaging. We will send a replacement or issue a full refund at no additional cost to you.