FAQ

Welcome to ZKOI Kids! We craft premium, minimalist clothing for little ones using 100% natural cotton knits and preshrunk double-gauze muslin. Here are answers to the questions we receive most often.

 Brand & Products 

What makes ZKOI Kids garments unique?

At ZKOI Kids, our motto is "Quietly Conscious — GROW WILD . DRESS GENTLE." We design thoughtful, timeless wardrobe essentials using soft, breathable fabrics like 100% cotton French Terry, raised fleece, and preshrunk double-gauze muslin. Every item is crafted with your child's comfort, sensitive skin, and freedom of movement in mind.

How do I choose the right size for my child?

Our garments feature relaxed, comfortable fits. We recommend using our Size Guide available on each product page. If your child is between sizes or you prefer a roomier fit for layering, we suggest sizing up.

How should I care for ZKOI Kids clothing?

To preserve the softness and quality of  our fabrics, we recommend the following care routine:

 

●       Washing: Machine wash cold with similar colors on a gentle cycle.

●       Detergent: Use a mild, eco-friendly detergent.

●       Drying: Tumble dry on low heat or lay flat to dry.

●       Ironing: Warm iron if needed; avoid ironing directly on delicate trims or tags.

 Orders & Shipping 

How long does order processing take?

  • Order Processing: 1 to 3 business days.
  • Standard Domestic Shipping: 3 to 5 business days after fulfillment.

How can I track my order?

Once your order has shipped, you will receive
a confirmation email containing a tracking link to follow your delivery in real
time.

 Returns & Exchanges 

What is your return policy?

We want you and your little one to love every piece! Unworn, unwashed, and unaltered items in their original condition with tags attached may be returned within 30 days of delivery. For full details, please visit our Return Policy page.

 Customer Support 

How can I get in touch with customer service?

We’re here to help! Feel free to reach out to us at:

●       Email: hello@zkoikids.com

●       Response Time: We strive to respond to all inquiries within 24 to 48 business hours.